"Received my report this morning and it was great, easy to understand and contained great information. Thanks again and I look forward to using your services again."
One Organization, Many Needs
We were approached by a prospective client that was searching for a better way to manage the background checks for three divisions of their company.
The Wish List
Corporate HR wanted a single account so they could view any applicant/employee screen at any time. Each division wanted the security of having its own account and the ability to set up varying levels of access for its users. Finance wanted to pay one invoice, with a detail of charges for each division for assignment purposes.
The Solution - easyBackgrounds` Branch Administration Feature
Using the Branch function, we set up a Corporate account with three branches under it; one for each division. The ability to connect certain accounts while maintaining separation between others was just what this organization needed. From the Corporate account, senior Human Resources members can access all screening information from one location. Each division operates independently with its own account, so they can set their own preferences and assign appropriate permissions for each user. Finance receives a single invoice, with detailed breakouts for each branch. Our new client was thrilled. Using the Branch Administration feature, a formerly fractured and cumbersome process is now streamlined and easily managed.
For This Client, Time Truly is Money
With an hourly billing rate of $85 per hour, this company had to get its Consultants on-site and generating fees as quickly as possible. Slow and incomplete background checks were causing assignment delays, and at $680 per Consultant per day, that`s a very expensive background check. Turnaround time on criminal record checks and unverified employment history were the most common reasons for delayed report completion.
The Solution - Is How We Do Business
As with every account, a dedicated Client Administrator was assigned to oversee and manage each order. Turnaround time on criminal record searches was brought below 48 hours. easyBackgrounds` turnaround time is at the top of the industry, and we`re glad to provide up-to-the-minute statistics at your request. Completion time and the percentage of successful employment and education verifications were drastically improved. We don`t limit the number of attempts our Researchers make to verify employment or education. If it`s taking longer than expected, we`ll contact you with an update and ask if you`d like us to continue. Our client is happy - their clients are happy, and that`s How We Do Business.